Refunds Process

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.

The time required to complete a refund depends on the refund method you have selected. The refund time starts once the Seller receive the product.

Refunds are issued after the seller receives and verifies the returned product.

Approved refunds are credited to the original payment method or buyer’s Seprina Wallet. The refunded amount may be reduced by an applicable restocking fee or other deductions shown in the order details.

For partial refunds, only the approved refund amount is credited.

Wallet funds may be used for future purchases or withdrawn according to Seprina’s wallet rules, verification requirements, applicable fees, and withdrawal processing times.

Refund timing begins when the seller releases the refund, not when the buyer submits the return request.

If a returned product does not meet the return conditions, the seller may reject the refund or send the product back to the buyer.

For questions about a refund, contact the seller first through the order page. If the issue is not resolved, escalate the return to Seprina support.