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You may request a return when the product is damaged, defective, incorrect, incomplete, or substantially different from its listing description.
The order must show Delivered, and the return request must be submitted within the return window displayed on the product or store page.
Return eligibility may vary by store, product, category, and country. Some products may be marked as non-returnable or may only be returned when defective.
The product arrived damaged or defective.
The wrong product, size, color, or variation was delivered.
Parts, accessories, or advertised items are missing.
The product does not substantially match its description or images.
The product has a problem that was not disclosed in the listing.
Submit a return request from your order page.
Select the reason and describe the problem clearly.
Upload photos or other information when requested.
The seller reviews the request and may approve, decline, or request more information.
If the request is declined, you may escalate it when the escalation option is available.
The refund is released after the returned product is received and verified.
For Haiti returns, the seller provides the return address and delivery instructions. Depending on the seller, the return may use pickup, drop-off, bus delivery, local delivery, or another approved method.
For USA and Canada returns, an eligible prepaid return label may be provided through Shippo. Download the label, attach it securely to the package, and use the stated carrier or drop-off location.
The return instructions will show who is responsible for return shipping costs.
After sending the product, enter the tracking number on the return page and upload a receipt, tracking screenshot, bus receipt, label, or other shipment proof when requested.
After the seller receives and verifies the returned product, the refund will be processed according to the Refunds Policy. Refunds may be sent to the original payment method, added to the buyer’s wallet, or returned as points when points were used.
Must be returned within 14 days.
Must be unworn.