#1
#2
#3
#4
#5
#6
#7
#8
#9
#10
Open the Seprina website or mobile app and sign in.
Go to Account and select My Orders or Orders.
Choose the delivered order containing the product you want to return.
The order must show Delivered before the return option appears.
Click or tap Request Return on the order-details page.
Complete the return form
Select the reason for the return, explain the problem, and upload photos when requested.
Review the information and submit the return request.
The seller will review your request. You will receive a notification when the seller approves or declines it.
Follow the return instructions
For Haiti returns, use the return address and delivery instructions provided by the seller. For USA and Canada returns, download the prepaid return label when it becomes available.
Pack the product securely and send it using the provided instructions or label.
Enter the tracking number and upload a photo or other shipment proof from your order page.
After the seller receives and verifies the returned product, the refund will be released according to the store’s return policy.
The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
The product must include the original tags, user manual, warranty cards, freebies and accessories.
The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.
Note: It is important to indicate the order number and return tracking number on your return package to avoid any inconvenience/delay in process of your return.